Help Desk

NetworkCare Help Desk

The NetworkCare Help Desk is a comprehensive integrated help desk and trouble ticketing system that helps our IT professionals easily manage your expectations by providing your staff with the tools they need to resolve issues quickly. Users, staff and support personnel can interact in real time to report, diagnose and resolve issues. We are always just a click away or available by email or phone or on-site to solve your office’s network issues.

NetworkCare’s Help Desk and Trouble Ticketing keeps track of every issue and helps us resolve them quickly to provide you with the response you need, when you need it.

Key Features:

Full History Retention
Integrated Secure Online Chat
Comprehensive Reporting
Integrated with Remote Control
Integrated with Hardware and Software Inventory

Help Desk / Trouble Ticketing Features

NetworkCare Trouble Ticketing System keeps a history of all issues and resolutions that are key to providing quality support. We know that you expect quick assistance and resolution to your problems.

NetworkCare Help Desk has a comprehensive integrated help desk and trouble ticketing system that helps our IT professionals easily manage user’s expectations by providing our IT support personnel with the tools they need to resolve issues quickly. Users and support personnel can interact in real time to report, diagnose and resolve issues without necessarily having to physically visit your office. This helps us expedite support with immedite real-time solutions.